Rants and Musings Episode 59: Health Scores for Non-SaaS products

Key topics include:

• Health Scores: What we need and its purpose
• The problem with automated data for health scores
• Questions for analyzing Health Scores for Non-SaaS products
  • Can the product use an API?
  • Can the product remain connected using IoT sensors?
  • Is the customer open to a regular audit?
  • Can you deduce product activity from support activity?
  • Can CSMs simply ask for regular updates?
  • Is your usage data reliable enough for a health score?
  • Can “engagement frequency” be used?