- 10 structured training modules
- Scenario-based workbooks and exercises
- Tests after each module + 2-part final exam
- Certified CSM Professional (Levels 1–4) certificate
- Shareable badges for each completed module
- 12-month online access
Customer Success Certification Programs
Dive into our “Certification” category for practical, targeted learning. Enroll in “Certified CSM Professional” or “CSM Essentials” programs, with or without the CPD component, depending on your needs. If unsure, use our Course Configurators to customize your learning pathway. Boost your skills and career with our focused certification programs.
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Sale!
An in-depth certification program for Customer Success professionals seeking full training across Levels 1–4. Ideal for current CSMs, career changers, and teams. What’s included: -
Sale!
The most comprehensive Customer Success certification we offer. Includes full training across Levels 1–4 plus CPD tracking and team-ready reporting tools. What’s included:- 10 certification modules + 2-part final exam
- Scenario-based workbooks, tools, and exercises
- CPD hours tracking and time logging
- Team activity monitoring features
- Shareable badges for each completed module
- Certified CSM Professional (Levels 1–4) certificate
- 12-month online access
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Sale!
A practical Customer Success training course designed for jobseekers, career changers, and new CSMs—especially those moving in from sales, support, onboarding, or technical roles. What’s included:
- 7 core modules on essential Customer Success concepts
- 6 soft skills modules to boost confidence and communication
- Optional jobseeker support track for those entering the field
- Final 30-question test
- Certificate of Completion
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Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:
- Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.
- Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.
- Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.
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Sale!
A foundational Customer Success training program designed for professionals transitioning into CS or supporting customer-facing work. Build structured, practical knowledge using the industry-standard Practical CSM Framework—while earning your first professional certification. What's included:
- 2 certification modules from the full CCSMP program
- 2 workbooks with scenario-based exercises
- 2 tests to assess understanding
- Professional certificate: Certified CSM Professional – Level 1
