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Customer Success Certification Programs

Dive into our “Certification” category for practical, targeted learning. Enroll in “Certified CSM Professional” or “CSM Essentials” programs, with or without the CPD component, depending on your needs. If unsure, use our Course Configurators to customize your learning pathway. Boost your skills and career with our focused certification programs.

  •

    Certified CSM Professional Full

    $750.00

    Our complete flagship certification program for CSMs, team leaders, and CS professionals looking to master the full Practical CSM Framework and earn all four certification levels—plus access to our CPD system for ongoing development.

    What's included:

    • 10 certification modules with workbooks, tools, and scenario-based exercises

    • 10 tests plus 2 final exams (knowledge + scenario-based)

    • 4 professional certificates: Certified CSM Professional – Levels 1–4

    • CPD access: 300+ hours of additional training, curated learning paths, and progress tracking

    Ideal for CS professionals seeking complete, structured training with recognized credentials—and the ability to continue growing through CPD after certification.

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  • Certified CSM Professional Scholar

    $487.50

    A full certification program for CSMs and CS professionals who want to complete all four levels of the Practical CSM Framework—without the CPD component.

    What's included:

    • 10 certification modules with workbooks, tools, and scenario-based exercises

    • 10 tests plus 2 final exams (knowledge + scenario-based)

    • 4 professional certificates: Certified CSM Professional – Levels 1–4

    Ideal for professionals who want complete, structured training and globally recognized certification—without the need for ongoing CPD access.

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  • CSM Essentials

    $412.00

    A foundational training program designed for aspiring Customer Success Managers—especially those transitioning from adjacent roles such as sales, support, or account management.

    What's included:

    • 7 knowledge-based modules covering essential CS concepts

    • 6 soft skills modules focused on communication, empathy, and stakeholder management

    • Optional jobseeker track to support your move into a CSM role

    • Final 30-question test

    • Certificate of Completion

    Ideal for jobseekers and new CSMs looking to build a strong foundation in Customer Success.

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  • Certified CSM Professional Basic

    $197.00

    An intermediate-level program designed for current Customer Success Managers or professionals transitioning into CS roles who want to build structured, practical expertise using the Practical CSM Framework.

    What's included:

    • 2 certification modules from the full CCSMP program

    • 2 workbooks with scenario-based exercises

    • 2 tests to assess understanding

    • Professional certificate: Certified CSM Professional – Level 1

    Ideal for CSMs looking to formalize their foundational knowledge and earn their first professional certification—with the option to continue on to Levels 2–4 and CPD if they choose to upgrade later.

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  • Academy Membership

    $48.00
    Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:
    • Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.
    • Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.
    • Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.
    This renewal package is ideal for professionals who started their certification journey but didn't cross the finish line. Reengage with your training, complete your certification, and take a significant step forward in your professional growth. Renew your commitment today and ensure your place in the evolving landscape of customer success management.
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Practical CSM, Practical CSM Framework, Practical CSM Hub, Practical CSM Academy, Certified Customer Success Management Professional (CCSMP) and Customer Success Management Essentials (CSME) are trademarks of Marek Malinowski.

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