Join host Kristi Faltorusso, VP of Customer Success at ClientSuccess as she hosts Kate Neal, Director of Customer Success at Staircase.ai, as she discusses how building strong customer relationships is key to achieving sustainable growth and success in the B2B SaaS world. She will address complex challenges (like many:many and 1:many) and how building relationships at scale can be tough and provide best practices for establishing relationships with key customer personas, what the right mix of relationships is, how to deepen and strengthen those relationships, and how to do it all at scale, effectively.