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Rick Adams

Rick Adams is an independent author, trainer and consultant, specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years’ experience of working in the IT industry, including owning his own startup software-as-a-service business which he sold in 2012 to focus on writing, training and consulting. Having delivering training and consultancy to many hundreds of businesses and thousands of technology professionals in over 30 countries across four continents, Adams is now based in the rural west coast of Ireland where he lives with his two dogs Zeus and Terri.

Adams’ recent work includes the development and delivery of a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other good book retailers. His current interests includes helping individuals and companies develop best practices in customer success management and in business outcomes focused selling.

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Complete program utilizing four different approaches
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Professional Certification Program

Our Certified CSM Professional course is based on the Practical CSM Framework and offers professional-level certification within a structured roadmap of ten interactive, self paced modules, with a final exam to prove professional competence.

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We have hundreds (literally) of bite sized learning assets including videos, podcasts, articles, checklists, templates and more. Our fully indexed and searchable database allows you to quickly and easily access the precise topics you need.