Training and Certification Courses from PracticalCSM.com

Transition to Customer Success

Transition to Customer Success (TCS)

This is the ideal course for people with transferable skills from complementary professions who wish to break in to the Customer Success Management profession.

If you are trying to gain your first CSM role this course tells you how to prepare yourself, how to find the best vacancies, how to apply in a way that sets you apart from the crowd, and how to score highly at interview.

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Customer Success Fundamentals

Customer Success Fundamentals (CSF)

Do you need a “quick and dirty” introduction to Customer Success Management principles and practices? If so, this is the ideal course for you.

The Customer Success Fundamentals course provides you with everything you need to understand what Customer Success Management is and how it works, but without the waffle and unnecessary noise. This course gets you where you need to be super fast!

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Certified CSM Professional: Basic

Certified CSM Professional: Basic
(CCSMP-B)

Our Certified CSM Professional program comes in two flavors – Basic and Full.

In the Basic version, students gain access to our Level One CCSMP certification content, including two full training modules that cover the basics of Customer Success Management and Business Management and provide workbooks, exercises and end of module tests.

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Certified CSM Professional: Full

Certified CSM Professional: Full
(CCSMP-F)

Our Certified CSM Professional program comes in two flavors – Basic and Full.

In the Full version, students gain access to all Four Levels of CCSMP certification content, including ten full training modules that cover the entirety of Customer Success Management best practice as well as providing workbooks, exercises and end of module tests and final two part professional exam.

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Practical CSM Framework

Practical CSM Framework
(PCSMF)

Every professional job needs best practices, and whilst every customer engagement is somewhat different, the basic essence of the role remains the same, so why reinvent the wheel every time?

This course provides students with a solid understanding of the seven customer success engagement lifecycle phases contained within the Practical CSM Framework and what to do (and how to do it) at each step.

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Customer Success Outcomes

Customer Success Outcomes
(CSO)

Outcomes are what Customer Success is all about – indeed the need the our customers have for attaining their outcomes is the whole reason for the existence of Customer Success Management in the first place.

This course provides a detailed understanding of Outcomes from the customer’s perspective and explains how to identify and validate them, how to measure and track progress towards them and how to report on that progress.

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Business Fundamentals for CSMs

Business Fundamentals for CSMs (BFC)

The role of the Customer Success Manager is to guide and assist customers in the process of utilizing the solutions they have purchased to create business value.

This both implies and requires a profound understanding of what “business” really is, and how businesses work, including how they are managed, and value is generated. This course provides an ideal business grounding for all CSMs.

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