“If you can measure it you can manage it.” These are words of wisdom often repeated in the business world. Yet, frequently there is confusion about what is important to measure and even what the common definition of measurement should be.

In this interactive webinar, Jack Johnson, VP of Research for the Customer Growth and Renewal Practice, will hold a discussion about the evolving performance metrics that matter in an As-a-Service business and the implications operationally and financially.

Other topics discussed will include:

– Common performance results, and what “good” looks like

– On-Premise vs. Technology Subscription

– Segment impacts on performance