🗓 Date: November 3-4, 2022
📍 Location: Sydney

What is the Customer Success Festival? 🤔

We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.

Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.

Speakers highlights. 🧠

Catherine Ballantyne
Senior Director Customer Success, VMWare

Catherine currently works at VMware where she manages a team of 200+ customer success professionals across 16 countries in Asia Pacific and Japan.

Akash Singh
Head of Customer Success, Software AG

Akash leads customer success practice in Australia and NZ at Software AG.

Marc Villavicencio
Head of Customer Success, JLL Technologies

Marc is a technology leader with over 12 years of progressive experience in technology roles across commercial real estate, financial services, government and consulting

Agenda highlights. 🔥

📍 Leveraging product storytelling to increase retention rate
📍 Increase customer satisfaction and loyalty by creating a value realization framework
📍 Deliver visibility, improve efficiency and achieve revenue growth with sales alignment
📍 Where to find your next great CS hire
📍 Learn how to increase value and engagement to drive revenue
📍 Crucial skills needed to become a future CS leader
📍 Build an exceptional customer onboarding program