Customer Success Leadership Conversations 2022

Monthly LIVE conversations on a wide variety of CS Leadership topics

About Customer Success Leadership Conversations

We all know it can be lonely at the top, but here’s one way to make it slightly less so! Join our regular guests and acknowledged Customer Success industry thought leaders Kristi Faltorusso, Chief Customer Officer at Client Services, Jay Nathan, Chief Customer Officer at Higher Logic, and Peter Armaly, VP Customer Success at ESG in conversation with award-winning author Rick Adams, Chief Executive Officer at Practical CSM, for this brand new, monthly discussion series, aimed specifically at Customer Success department owners and senior business decision-makers, starting in September 2022!

Each month, Rick, Peter, Jay, and Kristi will converse and debate for approximately one hour before a live audience. Each month they debate a different topic that they believe is of importance and interest to senior CS leaders and decision-makers. Join us live to ask your own questions and to participate in the conversation yourself. Everyone who registers for the live event will also receive a link to the event recording afterward, so even if you cannot make the date and time for a particular event, register anyway to get the recording URL sent to your inbox.

Thanks to The Customer Success Association for publicizing the event.

Webinar Host

Speakers

Practical CSM CEO and Founder Rick Adams
Practical CSM Making Customer Success Simple

Rick Adams

Founder & CEO of Practical CSM

Kristi Faltorusso CCO at ClientSuccess
Practical CSM client Success

Kristi Faltorusso

CCO at ClientSuccess

Jay Nathan EVP & CCO at Higher Logic
Higher Logic Logo

Jay Nathan

EVP & CCO at Higher Logic

Peter Armaly VP of Customer Success at ESG
Practical CSM ESG Customer Success as a Service

Peter Armaly

VP of Customer Success at ESG

WEBINAR REPLAYS & PDF DOWNLOADS

7 September 2022

The Role of Customer Success Management in an Economic Recession

For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new customer growth can be hard to achieve. That being the case, what can the Customer Success Team do during difficult times to help the business stay afloat and remain profitable and perhaps even continue to grow?

Practical CSM A Strategy for Weathering Economic Recession

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12 October 2022

Generating Maximum Efficiency from Customer Success Management

Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of hand if left to its own devices. What can CS Leaders do to help create a lean and efficient CS service that also offers a high-quality experience for all customers?

9 November 2022

Calculating ROI from Customer Success Initiatives

In order to know whether (and by how much) to fund Customer Success Management operations, CFOs and other senior leaders need to understand both what those operations will cost and what they will return over the predefined time period. How can CS Leaders help the C-Suite to calculate the true value of the company’s CS Operations?