Wednesday, April 19, 2:00 – 3:00 PM EDT
In this thought leadership discussion, Northpass’ CEO, Steve Cornwell, and ChurnZero’s CEO, You Mon Tsang, will detail how although Customer Success is the last moat for competition in today’s evolving market, there is one emerging area for CS teams to explore – customer education.
Although learning was originally thought of as a “nice to have,” it has evolved to be a growth engine for leading businesses. Join this session as we detail how customer training can be turned into your next wave of growth.
Key takeaways:
- Awareness of why customer education is necessary for today’s leading businesses
- Knowledge of the five use cases where customer education can be applied
- Understanding how customer education can drive growth for a leading business
- How to get started with a customer education program