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Beyond blame: Empower your CSMs through churn ownership

November 20 @ 7:00 pm - 8:00 pm

Back by popular demand from ZERO-IN 2024, join us for an encore session that empowers CS leaders to foster growth, resilience, and ownership within their teams.

Transform customer losses into team learning by empowering your CSMs to own both wins and losses. Learn how to create a churn analysis template to use for professional development with CSMs and develop practical strategies for building resilient team culture that embraces churn as an opportunity for improvement.

Key takeaways:

    • Build a team culture that is willing to learn from losses
    • Create templates that deliver insight and opportunity for growth
    • Strengthen professional development through churn analysis

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Practical CSM, Practical CSM Framework, Practical CSM Hub, Practical CSM Academy, Certified Customer Success Management Professional (CCSMP) and Customer Success Management Essentials (CSME) are trademarks of Marek Malinowski.

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