How do you “Automate” a Customer That Currently Has a Named CSM?
Overview A LinkedIn contact reached out to me today with a problem, complimenting me (very kindly) on some of the
Adoption Planning – Getting The Adoption Requirements Agreed
Adoption Planning - Getting the Adoption Requirements Agreed Key topics include: Different Stages of Adoption Planning Process ➜
How Customer Success drives Transformation at ORACLE
How Customer Success drives Transformation at ORACLE Key Topics: Who Benefits from Customer Success Management? What are
Selecting and Using Customer Success KPIs
Selecting and Using Customer Success KPIs Key topics include: What are KPIs and its Importance What makes
Who Benefits from Customer Success Management?
Who Benefits from Customer Success Management? In short, both the customer initially and ultimately the CSM’s own company as well
Lessons from My ‘Below the Line’ Management Training Experience
Lessons from My ‘Below the Line’ Management Training Experience Key topics include: Circumstances that Lead Me to
Planning for Product Adoption – Steps Eight and Nine
Introduction Depending upon the product (or service) in question, full product adoption can be a potentially quite complex and even
How Customer Success Creates Value for Meraki
How Customer Success Creates Value for Meraki Key topics include: Understanding Customer Success in Meraki Challenges and
Planning for Product Adoption – Steps Six and Seven
Introduction Depending upon the product (or service) in question, full product adoption can be a potentially quite complex and even
From Broadway Musicals to CS Leadership
From Broadway Musicals to CS Leadership Key topics include: Experiences from being a Production Stage Manager Working