Certification governance
The Certification Oversight Committee
The CCSMP syllabus was built on the Practical CSM Framework by Rick Adams and validated by a group of independent Customer Success leaders and practitioners. Their expertise is why the credential is grounded in real practice, not marketing.
The framework and syllabus were created by Rick Adams and reviewed by the leaders below, who pressure-tested the content against real Customer Success practice. That content has held up well and needed little change. What we keep current is the assessment: the exam pass marks and questions are adjusted from time to time so the standard continues to match the profession. That independent validation is what makes the credential worth holding.
The people who shaped it
