The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
Important Skills for Customer Success Managers
Customer Success Managers need a diverse skill set to thrive in today’s fast-paced, customer-centric environments. This article outlines four core areas—personal effectiveness, communication and...
Data-Driven Customer Success: Leveraging Metrics for Proactive Engagement
This article explores how data is transforming the role of Customer Success Managers (CSMs) from reactive problem-solvers to proactive, strategic partners. It outlines the...
Ten Ways AI Will Disrupt Customer Success Management in 2025/2026
Discover how AI is reshaping Customer Success - from hyper-personalization to predictive insights - and what your team must do to stay ahead.
Customer Success: The Key to Long-Term Business Growth
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Training your Team’s Managers
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
How Customer Success Management Enhances the Accounting Firm Experience
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Your Dream Job is More Attainable Than You Think. Here’s Why
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
The Importance of a Customer Success Plan
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Customer Success Management and Revenues – An Alternative Perspective
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Become the CEO of Yourself
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Customer Success Management Leadership & Management
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
The Value of Professional Certification in Customer Success Management
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
