Preparing for a New Customer Engagement: Part Two
Preparing for a New Customer Engagement Part Two: Getting Hold of Information Accessing the Information You Need Where to Find Information
Preparing for a New Customer Engagement: Part One
Preparing for a New Customer Engagement Part One: Why Preparation is Important What is Preparation? The Purpose of Preparation In
Nobody Knows the ROI of their Customer Success Managers
Nobody Knows the ROI of their Customer Success Managers Key topics include: Why is Measuring ROI Important?
The Art and Science of Objection Handling: Part B
The Art and Science of Objection Handling Part B: Steps Four to Six Objections are Important Objections from customers’ stakeholders
The Art and Science of Objection Handling – Part A
The Art and Science of Objection Handling Part A: Steps One to Three Objections are Important Objections from customers’ stakeholders
Managing a Large Customer Success Team – Part B
Managing a Large Customer Success Team – Part B Key topics include: Difference between Managing a Smaller
Managing a Large Customer Success Team – Part A
Managing a Large Customer Success Team – Part A Key topics include: Introduction on SAP’s Customer Success
Moving Your Customer Success Career Forwards – Part B
Moving Your Customer Success Career Forwards – Part B Key topics include: Pros and Cons in Working
Moving Your Customer Success Career Forwards – Part A
Moving Your Customer Success Career Forwards – Part A Key topics include: What is Career Growth
Evaluating Our Customer’s Business Needs
Evaluating Our Customer’s Business Needs (Audio) Key topics include: Defining Business Needs Why should Customer Success Managers