About Rick Adams

Rick Adams is a globally recognized authority in Customer Success Management. He is the creator of the Practical CSM Framework and the architect of the Certified CSM Professional training and certification program offered by Practical CSM. His book, Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success, is one of Amazon’s top-selling guides on CS best practices, and his LinkedIn Learning Customer Success training has been attended by over 100,000 professionals. With decades of experience, Rick helps businesses worldwide develop and implement effective CS strategies. He is available for online consulting to support organizations in optimizing their Customer Success initiatives.