Customer Lifecycle at Scale – Part 2
Customer Lifecycle at Scale (Part 2) Key topics include: Focusing on self-outcomes for Customer Success Relating to customer's
Customer Lifecycle at Scale – Part 1
Customer Lifecycle at Scale (Part 1) Key topics include: Cisco's drivers for change, the process of change, and
What is a “Customer Segment” and why might I segment my customers? – Rants&Musings with Rick Adams
What is a "Customer Segment" and why might I segment my customers? - Rants & Musings with Rick
The Role of Change Management with Mark Yearby – Part 3
The Role of Change Management with Mark Yearby – Part 3 Key topics include: Change Management vs Project
What is a “Customer Journey”? – Rants & Musings with Rick Adams
What is a “Customer Journey”? – Rants & Musings with Rick Adams Key topics include: Understanding the Customer
The Role of Change Management with Mark Yearby – Part 2
The Role of Change Management with Mark Yearby – Part 2 Key topics include: Changes as an Opportunity
The Role of Change Management with Mark Yearby – Part 1
The Role of Change Management with Mark Yearby – Part 1 Key topics include: Defining Change Management and
What do you do when the product is broken? – Rants & Musings with Rick Adams
What do you do when the product is broken? – Rants & Musings with Rick Adams Key topics
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Three
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Three Key topics
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Two
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Two Key topics