Customer Lifecycle at Scale (Part 2)
Key topics include:
- Focusing on self-outcomes for Customer Success
- Relating to customer’s needs
- Responding to challenges and obstacles as a Customer Success leader
- Information supply chain
- Sale Cycles
- Roles and Responsibilities of leaders in the customer lifecycle
- Customer service tools
Panel Member:
Rick Adams., CEO & Founder, Practical CSM
Marcos Electo Garcia., Cisco
Alex Bourg., Cisco
