Recent Awards and Recognition
If the past few years have taught us anything, it’s that we can only progress this far with all your help. It hasn’t been easy, but the journey was even more fulfilling with all the challenges considered. Our goal is to continue excelling in what we do to provide only the best for you, and the hard work of the PCSM Team resulted in receiving these meaningful awards by our Founder & Executive Director, Rick Adams. For this, we thank you.
Making Customer Success Easy, Done by the Expert
Top 25 Customer Success Influencers 2022
by SuccessCoaching
About the Award
Winners for the Top 25 Influencers list were determined by our panel of expert judges. The winners were selected based on the impact that their thought leadership, mentorship, and contributions have made on the CS community.
The Customer Success Excellence Awards
by Customer Success Excellence, London, June 15th 2022
Rick Adams, CEO of Practical CSM appointed as one of four judges for the Customer Success Rising Star award category
Customer Success Rising Star
Maybe you built a customer success function from scratch in a start up. Or you recently transitioned from another role to became a CSM and are already one of the best. This award recognizes a new face in customer success who’s hit the ground running and made a massive impact in a short period of time.
Top 50 Customer Success Influencers 2022
by SmartKarrot
What they say about us
“Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels.”
222 TOP Influencers for 2022
by Engati
About the Award
“An exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022! These influencers have excelled in their fields and have been an inspiration to all of us. Their experience and insights are unbeatable!
These 222 influencers can rightly be called “Influencer of the year 2021!”
Top 50 Customer Success Influencers 2021
by SmartKarrot
What they say about us
“Starting a career as a systems engineer and transitioning into business ownership cannot be more glorious than the way Rick achieved this. Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Rick has authored the book named “Practical Customer Success Management: A best practice framework for managers and professionals” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels.”
Top 25 Customer Success Influencers 2021
by SuccessCoaching
About the Award
SuccessCoaching Top 25 Influencers list is created by a panel of six expert judges that have been selected to evaluate the nominees put forward by the community and to distill that list down to the Top 25 based on their contributions to the industry.
“The Customer Success industry is something of a contradiction. It is both a small world and a large community. In the years since Customer Success has grown to become the force that it is today, the community has expanded from its roots in Silicon Valley and onto the world stage.
With that growth comes an explosion of ideas and practices. While social media and the internet have made the world a much smaller space, the practice of Customer Success and the sharing of ideas is still fractured.
Our aim with the list is to help you, the Customer Success community, to become more connected and aware of some of the great minds that you might not have otherwise been aware of. The Top 100 Strategists and Top 25 Influencer lists are designed to help raise your awareness and highlight the contributions that are being made by some of the Customer Success industry’s unsung heroes.”
Top 30 emerging leaders in Customer Success
by Engati
What they say about us
“Rick Adams is a Business Outcomes & Customer Success expert author, trainer, consultant, speaker & business owner with over 25 years’ experience within the Technology industry, gathered from working in over 30 countries and having trained many thousands of technology professionals in both pre-and post-sales roles.
His passion lies in helping companies transform from being a supplier of products to becoming a trusted and essential business partner that provides realizable value in the form of measurable business outcomes.”
Top 100 Customer Success Strategists 2020
by SuccessCoaching