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  • Practical CSM Success Coach VS. Customer Success Coach
    Success Coach VS. Customer Success Coach

    Success Coach VS. Customer Success Coach

    Blog

Success Coach VS. Customer Success Coach

By Lou Venice Mijares|2022-06-28T12:51:40+00:00June 28th, 2022|Blog|

Success Coach VS. Customer Success Coach Three (3) reasons why you need a Customer Success Coach. A Customer Success

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  • Practical CSM Rick Adams talks about Change Management Adam Joseph
    Rick Adams talks about Change Management Adam Joseph

    Rick Adams talks about Change Management Adam Joseph

    Blog

Rick Adams talks about Change Management Adam Joseph

By Lou Venice Mijares|2025-10-28T09:38:30+00:00June 27th, 2022|Blog|

Rick Adams, CEO, and Founder of Practical CSM talks about Change Management with Gainsight’s RVP of Customer Success, Adam

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  • Practical CSM reached 100,000 students
    Practical CSM reached 100,000 students

    Practical CSM reached 100,000 students

    Blog

Practical CSM reached 100,000 students

By Lou Venice Mijares|2025-10-28T09:38:43+00:00June 27th, 2022|Blog|

Practical CSM officially reached 100,000 students on LinkedIn Learning. Customer Success Management is indeed challenging to understand. Being a

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  • Practical CSM Rick Adams, EMEA Awards Ceremony
    Rick Adams, is set to judge who will be the best in Customer Success

    Rick Adams, is set to judge who will be the best in Customer Success

    Blog

Rick Adams, is set to judge who will be the best in Customer Success

By Lou Venice Mijares|2025-10-28T09:38:53+00:00June 27th, 2022|Blog|

Rick Adams, our CEO, and Founder is set to judge who will be the best in Customer Success. Customer

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  • Practical CSM 6 Essential KPIs in Customer Success
    6 Essential KPIs in Customer Success

    6 Essential KPIs in Customer Success

    Blog

6 Essential KPIs in Customer Success

By Lou Venice Mijares|2022-06-15T08:57:46+00:00May 17th, 2022|Blog|

6 Essential KPIs in Customer Success KPIs that matter the most for Customer Success Management Customer Success Key Performance

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  • Practical CSM “Green” Customer Churns: What went wrong?
    “Green” Customer Churns: What went wrong?

    “Green” Customer Churns: What went wrong?

    Blog

“Green” Customer Churns: What went wrong?

By Lou Venice Mijares|2022-05-17T12:45:06+00:00May 13th, 2022|Blog|

“Green” Customer Churns: What went wrong? Three (3) reasons why "green" customers leave There are times that we get

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  • Practical CSM How To Connect With The Customers?
    How To Connect With The Customers?

    How To Connect With The Customers?

    Blog

How To Connect With The Customers?

By Lou Venice Mijares|2022-05-17T12:45:25+00:00May 11th, 2022|Blog|

How To Connect With The Customers? Fully understand your customers with the right approach. A major responsibility of a

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  • Practical CSM Three (3) Tips for work-life balance
    Three (3) Tips for work-life balance

    Three (3) Tips for work-life balance

    Blog

Three (3) Tips for work-life balance

By Lou Venice Mijares|2022-05-06T12:12:26+00:00May 3rd, 2022|Blog|

Three (3) Tips for work-life balance Holiday Edition: Mother’s Day in Customer Success It is not wrong to say

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  • Practical CSM 8 Steps to Turn Touchpoints into Opportunity
    8 Steps to Turn Touchpoints into Opportunity

    8 Steps to Turn Touchpoints into Opportunity

    Blog

8 Steps to Turn Touchpoints into Opportunity

By Lou Venice Mijares|2022-05-02T14:50:14+00:00April 30th, 2022|Blog|

8 Steps to Turn Touchpoints into Opportunity Identifying and optimizing touchpoints, bringing customers closer to success As we all

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  • Practical CSM What is a Customer Health Score?
    What is a Customer Health Score?

    What is a Customer Health Score?

    Blog

What is a Customer Health Score?

By Lou Venice Mijares|2022-05-02T15:01:34+00:00April 29th, 2022|Blog|

What is a Customer Health Score?Calculate Customer Health Score in 5 Easy StepsThe Customer Health Score is a flexible metric

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