The Customer Success Handover Overview Of course every customer and each customer engagement will be somewhat

Uncovering the Hidden Financial Value of Indirect Benefits Introduction I was recently given the opportunity to

“Culture Fit” or “Culture Add”? Introduction Not long ago I posted an image on LinkedIn that

Problem Solving 101 for CSMs What if the Value is Not Being Attained? One of the key

Presenting Financial Performance Information Reporting on Financial Value Realization It’s my belief that

The CSM Personal Evaluation Tool Context This article is lifted pretty much word-for-word

Customer Success Engagement Evaluation Why Evaluate What We Do? In Customer Success as in

Maximizing Success from your Initiatives Overview Our Mission at PracticalCSM.com is to provide

Value Realization and Performance Management This article is lifted almost entirely word for word from my company’s

The 14 Tenets of Customer Success Here are a fourteen tenets (or principles) by which