Customer Success Foundations: The Practical CSM Framework

Build a solid foundation in Customer Success with this free, self-paced mini course based on the globally recognized Practical CSM Framework. Designed around seven core phases and three logical stages, the course provides a structured approach to driving customer value through preparation, onboarding, adoption, and ongoing success.

Created by Rick Adams—the same expert who developed Cisco’s internal Customer Success certification program—the framework is now published by Taylor & Francis and widely adopted by CS teams worldwide. This course includes six expert-led webinar replays and a downloadable practitioner’s guide. Free for personal learning and company-wide adoption.