Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Three

Key topics include:

• What makes a Strong Customer Success Management Function? 

• Establishment of CS Management Function Based on Identified Problem
• Advices for Companies with Funding from an Unknown Venture Capitalist
• How to Create a Healthy Workplace
• Delivering and Measuring Value of Customer Success Function

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Rav Dhaliwal, CS Expert, Former CS Executive at Slack