Topic: Scaling Customer Success with a Digital First Approach

Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, running, reading, and watching classical movies.

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Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value:

• Did you meet someone new?
• Did you take away an actionable idea to implement?

Join your peers in CSOps each month as we focus on topics that can help you wherever you are in the journey. Looking forward to helping you expand your network, talking about issues that impact you, and spending an hour connecting! Sign up for just this month or for the entire series.

New to GGR? Welcome! We exist to connect people, knowledge, and ideas to advance the state of customer success through no-strings-attached access to resources. Beyond our Office Hours series, we provide a variety of digital, virtual, and in-person experiences.