Data from TSIA’s 2024 Customer Success in Managed Services research journey reveals that many managed services providers (MSPs) are still in the early stages of establishing mature, customer success programs. This highlights a significant gap in leveraging customer success to its full potential within the MSP landscape.

How can MSPs overcome the challenges of building and optimizing their customer success functions to drive better customer outcomes and achieve sustainable business growth?

Join TSIA’s Luke Ronkowski, Senior Director of Managed Services Research and Advisory, for an interactive, 45-minute webinar where he’ll be addressing some of the most pressing questions the Managed Services industry is facing today, including:

– What are the key characteristics of a mature and effective customer success program in managed services, and where are most MSPs currently positioned in their development?
– How is the focus of customer success charters shifting in MSPs, and what impact does this have on critical metrics like adoption, retention, and expansion?
– What are the emerging best practices and tools, including the role of dedicated Customer Success Managers and AI, that MSPs should prioritize to improve customer satisfaction, reduce churn, and identify expansion opportunities?

We look forward to seeing you there!