CCO Online: Making AI Real in Customer Success
AI has moved beyond experimentation — it’s now transforming how Customer Success organizations deliver measurable business outcomes. Yet many teams
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How to Talk Expansion Without Feeling Salesy
Most Revenue teams know expansion is critical to driving NRR, especially as net-new business becomes harder to come by. What’s
Customer Success: Successful Communication as a tool of a CSM
▶️ When? Jan 28, Wed, 17.30 - 19.30 ▶️ Where? Kaisaniemenkatu 4, 00100 Helsinki, 3rd floor, Refined office ▶️ Topic:
Unlocking Value Across Internal Teams – Turning Community Into An Internal Growth Engine
Your customers are learning, sharing, and solving problems in your community every day. But is anyone inside your company actually
Revenue-Grade Customer Success: Curing Health Score Overload Syndrome
Health scores were created to manage risk, but many CS teams now overlook them. If most of your accounts appear
Customer Success is a Lie: NPS is Emotional Noise
RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect
AI in Customer Success: Practical Use Cases for VOC and Renewals
Customer Success teams are expected to use more AI. The problem is most teams aren’t told how. This hands-on workshop
How AI Agents Are Redefining Customer Success
Customer Success hasn’t changed in intent — but it has changed in execution. As customer bases grow, leaders struggle with
AI as a Strategic Partner for Customer Success Managers
AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink
What the Data Says About Customer Success in EMEA—and How to Use It in 2026
European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing