Discover how this switch paved the way for a future of innovation, empowering the organization to achieve new heights of […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the […]

Gainsight acquires leading customer education platform Northpass Customer Success is an ongoing journey, and that includes customer education. Northpass is […]

Daniel Silverstein leads a 100+ post-sales team at Carta, and his secret to scaling and growing customer revenue has been […]

TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and […]

Leveraging the double-edge sword of customer data and not getting cut —Live on Wednesday, July 26 at 11am PT / 2pm ET— […]

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to […]

In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and […]

Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business […]

Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is […]

Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how […]

When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS […]