TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and

Leveraging the double-edge sword of customer data and not getting cut —Live on Wednesday, July 26 at 11am PT / 2pm ET—

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to

In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and

Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business

Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is

Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how

When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS

Can you increase your subscribers with a login screen? Yep. —Live on Thursday, August 3 at 11am PT / 2pm ET— We

On one hand, there’s delighting your customers and on the other, there’s growing your revenue. And achieving both in one

Join us August 9, 2023 11:00 AM PT / 2:00 PM ET Renewals are often the largest source of revenue

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success