Presented by Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst

Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because

Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups

Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID

Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer

According to a recent MIT study, 74% of managers agree that effective management of independent contractors (freelancers, 1099s) is critical

An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe

When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS

Is your customer education organization under-leveraging technology for content development, operations, credentialing, and sales and marketing? With ChatGPT and all

Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting

At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success