The Practical CSM Framework – Phase 3: Onboarding
ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success […]
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A shift at the top of your customer's team is the single biggest predictor of customer churn. But it doesn't […]
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THE STATE OF SUPPORT SERVICES 2023
Join us March 15, 2023 11:00 AM PT / 2:00 PM ET If your company provides remote services to customers […]
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Leveraging contextual learning and community as key areas of a digital customer success strategy
As a customer success leader you’re faced with an interesting dilemma - company leadership is looking at you for ways […]
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CERTAINTY: HOW RESILIENT SERVICES BUSINESSES ATTRACT AND RETAIN TOP TALENT
Join us March 21, 2023 11:00 AM PT / 2:00 PM ET Talent worldwide agrees: services businesses that demonstrate strong […]
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VALUE MANAGEMENT: WHY NOT NOW?
Join us March 22, 2023 11:00 AM PT / 2:00 PM ET With services revenue dominating the technology industry as […]
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CS Leadership Conversations – Why CS is Even More Important in a Recession
Our guest for March needs no introduction for the vast majority of CS professionals, because it's none other than Nick […]
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ACHIEVING OPTIMAL CUSTOMER AND EMPLOYEE RETENTION WITH QUALITY MONITORING (QM)
Join us March 23, 2023 11:00 AM PT / 2:00 PM ET While the past two years have seen an […]
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Woman Leaders in CS – Value Realisation: Why and Why Now?
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the […]
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Transitioning Into Customer Success as a Career
Transitioning Into Customer Success as a Career We Talk a Lot About Customer Success As a Career, But How Do […]
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Maximize Success with Collaboration: Perspectives from a Patent Expert and
Are you a lone wolf or a teamplayer? Do you like to play golf alone or rugby in a team? […]
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Leadership Office Hours
When Thursday, March 30 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS […]
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