Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what […]

How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge […]

Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their […]

Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that

ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming

An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee. This

Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and

In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders

The Customer Conference Dublin 2022 image The Customer Conference - the leading CS conference, is coming with its Dublin edition

Join us on October 4, 2022 11:00 AM PT / 2:00 PM ET Join Adrian Speyer, Head of Community at

For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda!

This session is designed to provide an overview on customer journey mapping. About this event This is part two of