Date/Time: Friday, September 23 at 12:00pm ET What is Servant Leadership (really)? Is it for me can it help me […]

The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to […]

CS has a seat at the table. Now it's time to take the lead. New challenges CS leaders face: - […]

Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and […]

Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this […]

2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort […]

We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training […]

The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to […]

How do you get the coverage model right for Customer Success as you grow? Is it possible to do more […]

Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what […]

How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge […]

Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their […]