2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort […]

We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training […]

The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to […]

How do you get the coverage model right for Customer Success as you grow? Is it possible to do more […]

Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what […]

How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge […]

Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their […]

Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that […]

ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming […]

An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee. This […]

Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and […]

In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders […]