The Durable Growth Playbook will change how your business handles the market. The businesses that succeed are those that can drive growth […]

Presented by Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm About this talk Livestorm […]

Before digital products became the business, customer acquisition was the end game. But that's no longer enough. Today's winners are […]

Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as […]

With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role. So how can […]

The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach […]

What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as […]

About Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And […]

An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. […]

When it comes to monitoring your customer's success, there are about a million and one things you need to be […]

Consumers expect customer service to be better than ever—and 80% say the experience a business provides is as important as […]