Basic CSM – Stakeholder Management
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects […]
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Customer Success Creator Meetup
Totango is launching a Customer Success Creator Community and we want you involved! About this event The Totango CS Creator […]
CUSTOMER SUCCESS TELEMETRY: TOP METRICS AND DASHBOARDS FOR GROWTH AND EFFICIENCY
Customer success managers (CSMs) are critical in the daily interactions with their customers. But what metrics and dashboards has your […]
Free
From overwhelmed to over quota: How to be a more effective CSM
Wednesday, August 24, 2022, 2:00 - 3:00 PM EDT As a Customer Success Manager (CSM), if you feel overwhelmed, overworked, […]
Free
Coffee Bar Conversations – The Role of AI in Customer Success
Artificial Intelligence - AI - is without a doubt on the rise, and is often found in the news right […]
Customer Success at Halftime 2022 – Five Things To Do Now
Agenda With less than half a year left until the end of the year, it's time to asses where you […]
Free
Ensure Customer Happiness through Service Success for Manufactures
Manufacturers worldwide are looking to gain a competitive advantage in 2022 by enhancing their customer service. They are rethinking how […]
Free
Customer Success Festival
What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one […]
$1295
How to Build a Support Automation Framework
Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at […]
Free
The Role of Customer Success Management In an Economic Recession
For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new […]
Free
September CSM Office Hours
Thursday, September 8, 2022 110:00am - 12:00pm ET Host: Andrew Marks Topic: TBD REGISTER NOW _________ Are you a CSM […]
Free
Go from “What Now?” To “What’s Next?”
The Durable Growth Playbook will change how your business handles the market. The businesses that succeed are those that can drive growth […]
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