How to Build a Support Automation Framework
Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at […]
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The Role of Customer Success Management In an Economic Recession
For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new […]
Free
September CSM Office Hours
Thursday, September 8, 2022 110:00am - 12:00pm ET Host: Andrew Marks Topic: TBD REGISTER NOW _________ Are you a CSM […]
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Go from “What Now?” To “What’s Next?”
The Durable Growth Playbook will change how your business handles the market. The businesses that succeed are those that can drive growth […]
Free
How Livestorm keeps a 95% CSAT score with automation
Presented by Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm About this talk Livestorm […]
Free
Driving Customer Engagement Featuring Branch
Before digital products became the business, customer acquisition was the end game. But that's no longer enough. Today's winners are […]
Free
Customer Success Summit
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Join us in Miami and get the best of inspiration and innovation at our 2-day global gathering of expert customer […]
$1852.97
Customer Success Management in Service – Executive Service Roundtable.
Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as […]
Free
Conducting the Expansion Sale [Webinar]
With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role. So how can […]
Free
The Workforce of the Future
The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach […]
Free
KnockTalk Live: What Will a Great Customer Experience Look Like in 2023?
What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as […]
Free
Customer Success Management in Service – Executive Service Roundtable,
About Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And […]
Free