Most CSMs are tasked with the responsibility to increase renewals, both from the perspective of customer retention (ie decreased churn)

An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges over a coffee. This

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🗓 Date: December 1-2, 2022 📍 Location: London What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of

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Companies trying to scale their revenue growth are constantly looking for ways to cost-effectively generate more qualified leads. In terms

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For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services