The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to […]
CS has a seat at the table. Now it's time to take the lead. New challenges CS leaders face: - […]
2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort […]
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and […]
Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this […]
We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training […]
The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to […]
How do you get the coverage model right for Customer Success as you grow? Is it possible to do more […]
Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what […]
Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their […]
Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that […]
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming […]
In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders […]
The Customer Conference Dublin 2022 image The Customer Conference - the leading CS conference, is coming with its Dublin edition […]
Join us on October 4, 2022 11:00 AM PT / 2:00 PM ET Join Adrian Speyer, Head of Community at […]
For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda! […]
This session is designed to provide an overview on customer journey mapping. About this event This is part two of […]
Build A Durable Business & Scale Your Team Gainsight gives you the tools you need to become more effective than ever […]
Improve efficiencies, accuracy, and customer interactions with the power of visual assistance. Arm your CX teams with AR-powered visual assistance […]
Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or […]
Align. Advance. Accelerate. Smarter Decisions, Better Outcomes. B2B marketing, sales, and product leaders are empowered by their relationship with Forrester […]
Recent years have seen businesses moving from legacy suites and DXPs to stacks comprised of developer-first, best-of-need composable technologies. But […]
The best Customer Success conference, hands down. BIG RYG DC is where Customer Success leaders discuss your most pressing challenges […]
Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of […]
🗓 Date: October 13-14, 2022 📍Venue: Virtual What is Customer Success Festival ? 🤔 The Customer Success Collective will assemble customer success experts […]
Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or […]
Tuesday, Oct. 18, 2022 at 9 a.m. PST | 12 p.m. EST | 5 p.m. WEST The value that artificial […]
🗓 Date: October 19, 2022 📍 Location: Boston What is the Customer Success Festival? 🤔 The Customer Success Festival is making its way to […]
Being customer obsessed should always be the first, second, and third priority for any B2B SaaS startup when packing for […]
Whether your Customer Success organization has 100, 1,000, or 10,000 employees, it never feels like enough. With thousands of commercial […]
Agenda How do you build your Sales and Customer Success organization to enable NRR growth? What does your ideal Customer […]
Thursday, October 20, 2022 11:00am - 12:00pm ET Host: TBD Topic: TBD REGISTER NOW ---------- Are you in CS Operations […]
Regardless of your company’s size, target market, or demographics. I'm sure the most serious issue you've faced or will face […]
Many SaaS companies are talking about making a shift to customer-led growth. But what does customer-led growth really mean, and […]
Are you an ASC looking for an easy way to keep up with the most impactful changes from the Continuous […]
Automation powered by AI is a critical tool for marketers to drive efficiencies and performance across their campaigns. However, success […]
The Digital Experience Platform (DXP) is an emerging technology that is essential for taking B2B ecommerce to the next level […]
Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? We ask Jeff Heckler, […]
The single most precious resource we have is "time" because without it we can do nothing at all, and we […]
Presented by Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions About this talk […]
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming […]
Welcome to DeepTarget's Customer Success Webinar designed specifically for YOU! Thirty minutes packed with industry insights and DeepTarget helpful hints […]
Onboarding is one of the most critical parts of making sure your customer journey is launched well, but how do […]
Forms of employee recognition and rewards have been a part of organizations for over a century to improve employee engagement […]
Join us November 2, 2022 11:00 AM PT / 2:00 PM ET The sales motion doesn’t stop with the sale. […]
🗓 Date: November 3-4, 2022 📍 Location: Sydney What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of […]
While companies have positioned customer success as a proactive team and customer support as a reactive team, recent data shows […]