Results from the Churnzero– Customer Success Leadership Study Part 1
Key topics include:
- Research study on CS Leadership
- Issues faced by CS Leadership
- Growth and evolution of Customer Success around the world
- Four areas of CS leadership
- Roles and responsibilities of CS Leaders within the organization
- How Customer Success influences the organization
- Communication process on Customer Success leadership
Panel Members:
Rick Adams., CEO, Practical CSM
Abby Hammer., CCO, ChurnZero
