Selecting the right training strategy for Customer Success Management was written by Rick Adams to aid CS leaders in preparing the right training for their teams. It is a free article that provides a clear and straightforward step-by-step framework.
Tackling the nature of each question shows the gaps between the current and the desired Customer Success team. It explains the requirements to begin the process and slowly moves towards a better team that increases customer value. Rather than just discussing what you lack and your goals, it will help you form customized strategies that fit your team with activities and tips.
It laid out the end-to-end process of selecting the proper training for your Customer Success team. This article aims for Customer Success team leaders to make the planning quicker and easier, allowing them to assess and evaluate their team that spearheads improvement.