(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.data-privacy-src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NXKNDHB');
loader image
LinkedInYouTube

Practical Customer Success Management Store

Welcome to our main store page! This is your gateway to our extensive training portfolio. Use the main categories to narrow down your search:

  • ‘Courses’ offer targeted learning modules on specific Customer Success topics;
  • ‘CPD & Memberships’ provide continuous professional development resources for maintaining and enhancing your skills;
  • ‘Certification’ delivers comprehensive programs to validate your expertise in Customer Success.

If you prefer, browse below for individual items. Equip yourself with the right tools for your professional growth here. If you have any questions, simply use the help widget.

  •

    Certified CSM Professional

    $750.00
    Enhance your professional trajectory with our "Certified CSM Professional Levels 1-4 Only" program, tailored for both individuals and teams. As an organization committed to fostering growth and knowledge, we're pleased to offer this program to individuals funding their own training, as well as teams seeking to advance their collective skill sets. The program offers Levels 1 to 4 of our globally recognized Certified CSM Professional training, including the associated exams. Please note that this offer pertains exclusively to the lessons and exams, and does not include access to our Practical CSM Academy CPD content or management tools. Whether you're an individual seeking to climb the career ladder or a team striving to collectively enhance your customer success expertise, our program is designed to cater to your needs. Take the next step in your professional journey with our specialized customer success training program today.
    Add to cart Details

  • Certified CSM Professional + CPD Membership (12 months)

    $987.00
    Immerse yourself in a complete learning journey with our "Certified CSM Professional Levels 1-4 + 1 Year Full CPD Membership" package. This robust program comprises:
    • Certified CSM Professional Levels 1-4: Engage with 10 educational modules and brace yourself for two comprehensive exams to fully develop and certify your professional prowess.
    • 1 Year Full CPD Membership to the Practical CSM Academy: Unlock a wealth of knowledge through our Continuing Professional Development (CPD) resources. This includes access to a CPD Library hosting over 700 valuable assets, 100+ hours of intriguing CPD Paths (Mini courses), interactive Live Learning sessions, and the exhaustive Successopedia.
    This package represents our most extensive and in-depth program, specifically designed for those seeking to elevate their customer success capabilities to the highest professional level.
    Add to cart Details
  • Sale!

    Certified CSM Professional – Tester’s Scholarship

    $197.00
    Enjoy 12 months of access to the comprehensive Certified CSM Professional Program, which includes 10 modules, 10 tests, 2 professional exams, and 4 certification levels. For full details, please scroll down to the complete description. To take advantage of this scholarship opportunity, which covers a percentage of the fee, you must agree to the following conditions:
    • Individual License Only: This scholarship offer is available for individual licensing only. It does not include access to the CPD Library, Team Reporting, and Team Management, which are essential components of our business and enterprise licenses.
    • Beta Testing Agreement: We will occasionally send you emails with our beta features to gather your feedback and insights. You agree to test new functionalities.
    • Honest Review Commitment: After completing your Certified CSM Professional program, we will request that you post a public review on our website. We guarantee that your review will remain unedited and unaltered.
    By accepting these conditions, you're not just advancing your career; you're also contributing to the improvement and credibility of our program.
    Add to cart Details
  • Sale!

    Get the Right CS Job Course

    $46.00
    Kickstart your Customer Success career with our specialized "Get the Right CS Job" course. Discover insider strategies for job hunting, crafting a compelling résumé and cover letter, and acing interviews. Master the art of networking and understand what it takes to stand out in the competitive Customer Success field. The course concludes with simulated CSM interviews to help you confidently navigate real-life scenarios. Your dream job awaits—take the first step with us.
    Add to cart Details

  • Customer Success Basics Course

    $83.00
    The basic principles of Customer Success Management, delivered in a simple-to-understand but highly effective way by one of the world's leading Customer Success experts. Welcome to our Customer Success Basics training program, aimed specifically at people who do not fully understand the basics of what Customer Success Management is or how it works, and who want to quickly grasp the basic principles of Customer Success Management without spending a whole lot of time or money to do so.
    Add to cart Details

  • CSM Essentials

    $197.00 - $412.00
    Welcome to the Customer Success Management Essentials course configuration page! Here, you can select your preferred course level and membership type. As you make your selections, the pricing will automatically update for your convenience. When you're ready, you can proceed straight to checkout. Don't forget to scroll down for detailed information on course content and a comprehensive breakdown of the two course levels we offer.
    Add to cart Details

  • CPD Membership (12 months)

    $333.00
    Broaden your professional horizons with our "1 Year CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:
    • An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.
    • Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.
    • Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.
    • Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.
    Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
    Add to cart Details

  • Enterprise Annual Membership Renewal

    $283.00
    The Enterprise Annual Membership Renewal provides a comprehensive suite of resources aimed at fostering continuous professional development. This membership is designed to support and enhance your expertise in the industry through a variety of learning tools and opportunities:
    • CPD Library Access: Gain access to an extensive collection of over 700 resources, including articles, case studies, and videos. These materials cover a wide range of topics and are intended to deepen your understanding and knowledge within your field.
    • Structured Learning Paths: With more than 100 hours of targeted mini-courses available, members can follow structured paths that are specifically designed to optimize the learning experience. These courses allow for focused skill development in areas most relevant to your professional needs.
    • Recertification Opportunity: Membership includes the chance to recertify for the CCSMP Level 4 by completing 40 hours of CPD activities within a one-year period. Successfully renewing your certification extends its validity for another two years, affirming your commitment to staying current in your profession.
    • Management Tools for Team Leaders: For team leaders, the membership offers access to management and reporting tools. These tools are crafted to facilitate the monitoring of team members' training progress, making it easier to support and manage your team's development from anywhere.
    Add to cart Details

  • Team Reporting Membership (12 months)

    $279.00
    Optimize your team's development with our "1 Year Team Reporting Membership". This package grants you one-year access to the Practical CSM Academy's in-depth team reporting tools. Monitor your team's progress, track their performance, and guide their development effectively. Please note, this membership doesn't include access to CPD or Certification content. Key features of this membership include:
    • Team Progress Tracking: Gain insights into time spent, logins, and badges earned.
    • Progress Speed Health Score & Graphs: Analyze the pace of your team's progress visually.
    • CPD Progress: Stay updated with your team's Continuing Professional Development journey.
    • Certification and CPD Activity: Monitor certification pursuits and CPD activities.
    • Individual Team Members Progress: Understand each team member's development path in detail.
    For a tailored approach to your team's training and reporting needs, book a free training consultation at https://practicalcsm.com/checkup/. Our "1 Year Team Reporting Membership" is the ideal solution for leaders prioritizing data-driven strategies to enhance their team's performance within the customer success sphere.
    Add to cart Details

Title

Contact

Enquiries: sales@practicalcsm.com
Support: support@practicalcsm.com
Helpdesk: https://practicalcsm.freshdesk.com/

Important Links

For Organizations
Free 45 min Training Strategy Session
Book a Practical CSM Academy Demo

For Individuals
Certifications
Courses

© Copyright 2019 -  | Practical CSM | All Rights Reserved

Practical CSM, Practical CSM Framework, Practical CSM Hub, Practical CSM Academy, Certified Customer Success Management Professional (CCSMP) and Customer Success Management Essentials (CSME) are trademarks of Marek Malinowski.

View Cart Checkout Continue Shopping
We use cookies for a better experience. By using this site, you agree to our privacy policy. Ok
Go to Top