The Role of Change Management with Mark Yearby – Part 1
Key topics include:
- Defining Change Management and Customer Success Manager
- Pandemic’s Effect on Customer Needs
- Role of Change Management for the “New Normal”
- Difficulties in Customer Retention during Pandemic
- Overcoming the Impact of Internal and External Change
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Mark Yearby, CEO & Founder, MARQ-ONE
