The Zero In Formula and Customer Success – Dennis Geelen – Part 2

Key topics include:

• Key Ingredients of Customer-Centric Innovation 
• Link Between CS Management and Customer-Centric Innovation
• What Does Success Look Like in a Customer and Customer Success Manager’s Perspective
• Different Kinds of Innovations
• Tips on Improving Customer Success Levels 
• Role of Leadership in Building an Innovative and Customer-Centric Business

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Dennis Geelen, CS Consultant & Founder, Zero In