Knowledge Centered Service- PracticalCSM

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What is “Knowledge Centered Service”? Pt. 1

Key topics include:

Data vs Knowledge
What is a Knowledge Centered Service?
Application of Knowledge-Centered Service to Customer Service

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Alistair Field, Customer Success Architect, Coveo

By Urszula Chlus|2022-11-22T12:54:04+00:00May 12th, 2021|Latest Podcasts|

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