• Practical CSM What is “Knowledge Centered Service”? – Alistair Field – Part 1

What is “Knowledge Centered Service”? Pt. 1

Key topics include:

  • Data vs Knowledge
  • What is a Knowledge Centered Service? 
  • Application of Knowledge-Centered Service to Customer Service

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Alistair Field, Customer Success Architect, Coveo

By Published On: May 12th, 2021Categories: Latest Podcasts

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