Who We Are
Learn about our mission, meet our team and learn more about the value of certification.
About Practical CSM
Our Mission is to help existing and aspiring Customer Success leaders and managers excel in the highly competitive field of Customer Success, and to prove their abilities through meaningful professional certification of capabilities. Our Training Capabilities include high-quality learning solutions based on the Practical CSM Framework, we offer best practice guidance for Customer Success professionals from onboarding to value realization through our wide variety of certification and training programs.
Our Consulting Capabilities for executive business decision-makers and Customer Success leaders include workshops, and one-to-one and group coaching sessions that provide practical advice and guidance to help executives make the right decisions around Customer Success strategies and their effective and efficient implementation.
Testimonials
Practical CSM, as the lead Customer Success certification provider, has always ensured that our clients get the most value out of our products and services. Taking their words into serious consideration, we listen and find ways to improve ourselves- all to make Customer Success easy for everyone!
Look at what our students are saying about us.
Certification
Would you like to receive recognition for your expertise in understanding and applying Customer Success Management best practices?
Are you looking to create a strong and meaningful standard of excellence across your entire Customer Success team… one that you can prove both internally (including your financial sponsors) and to the outside world (including customers and job applicants)?
Practical CSM offers the world’s most comprehensive Customer Success Management training and certification program, including over 80 hours of online self-study materials (plus many hundreds more hours of optional additional content). Your experience will culminate in two professional-level exams that will thoroughly test and prove not just your level of knowledge about Customer Success Management best practices, but also your ability to apply those best practices in real world situations to solve the typical challenges that customers regularly face.
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Team Managers
Our comprehensive, framework-based, online certification courses and additional training content enables your entire team to work to a consistent, high quality standard. It covers all aspects of the customer success role in order to increase productivity and quality.
As a Team Manager you will be able to set meaningful training targets for your existing team members. You can motivate and inspire your team to learn and to improve their skills.
You will find it far easier than before to onboard new team members and get them up to speed quickly.
Our reporting module helps you manage and coach your team, and will generate the evidence you need to prove the ROI from your training investment.