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Case Study & Testimonial from Intellishift
Customer Success Training, Certification & CPD Testimonial from e2open
Customer Success Training, Certification & CPD Testimonial from Apex Leaders
Customer Success Training, Certification & CPD Testimonial from Talkwalker
Testimonial from NewsWhip
Testimonial from Semperis
“I recently had the pleasure of working with Practical CSM to deliver a customized Virtual CSM Training, and I must say it was an exceptional learning experience. The training was tailored to our specific needs, focusing on providing relevant examples that resonated with the team.
One of the standout aspects of this training was having Rick facilitate the course. His training style was engaging and insightful, making the learning process informative and enjoyable. Rick’s in-depth knowledge of the Customer Success Manager role was truly impressive. He related the course material to the team’s daily challenges and gave them practical implementation strategies.
The training covered the basic CSM concepts, ensuring that everyone on the team, regardless of their experience level, could grasp and benefit from the content. What was particularly refreshing was Rick’s approach to ensuring that all participants actively engaged in the training. He encouraged questions, fostered discussions, and created a collaborative learning environment that promoted knowledge sharing and team building.
As a result of this training, our team has gained valuable insights and practical skills that we can apply to our roles immediately. We are now better equipped to provide top-notch service to our customers and have a clearer understanding of how to drive customer success.
We have full confidence that this investment in our team’s development will continue to yield positive results for our customers and our business. Thank you, Practical CSM and Rick, for a job well done!”
Jennifer Williams, SVP, Customer Success
“We chose to go with Practical CSM as our training provider partly because of the fantastic reviews from others within the CS profession, partly because the content is the best out there, and partly because of the passion and excitement Rick and his team has for Customer Success and their commitment to training and supporting the next generation of CS leaders.
We had a number of requirements from the training and certification program, including to broaden the skillset of our current employees, to merge education concepts into real life working practices, to provide ongoing reference material to assist with difficult situations and to create a solid CS foundation for new hires.
Whilst it’s still very early days for us, we are very excited to be one of Practical CSM’s most recent customers and we look forward very much to measuring the results that we anticipate from the training that our team will be undergoing.”
Michael Rivisto, Senior Vice President Customer Success and Services
“PracticalCSM.com has revolutionised the way we work. The content is superb and really pushes all the CSMs to challenge themselves and work in a much more effective way. In particular I have seen a great improvement in the teams stakeholder management and we are turning a big corner in the value we are getting from each interaction with our customers.
I had scanned the market pretty hard, Rick’s professionalism and approach is what won it for me. The experience of purchasing and using the product has been a joy. I can pick up the phone and speak to someone to make suggestions of how it could be different and they listen and respond. Whilst there are other players in the field that offer “similar offerings” I struggled to find one that got close to PracticalCSM. The management dashboard and the ability to understand where my team were struggling has been a real game changer”
Will Pagden, Head of Customer Success
“The Certified CSM Professional (CCSMP) program is a great certification for anyone that cares about customer success. For those who are already in a CSM role it both sharpens and proves their tools and skills, whilst for non-CSMs it provides the necessary foundation for moving into the profession.
The key differentiator is Rick Adams’ knowledge of and passion for Customer Success, and his ability to explain difficult topics and to connect with his students. This is one certificate I am truly proud of, and I will be hanging it on my wall for all to see!”
Sreeram Warrier, Customer Engagement Executive, SAP India Pvt Ltd
“This is one of the most well-rounded online learning programs I’ve taken. The whole course is very well structured, and the explanations are clear and easy to understand. The program provides not only a holistic Framework for Customer Success Management, but also other profound concepts and tools for working with customers in general. I highly recommend this course to anyone who’s serious about becoming an outstanding Customer Success Manager.”
Phuong Huynh, Group Head – Customer Success
“We selected the Practical CSM Academy because we needed a training solution that would provide team members with a better understanding of the role, processes, and best practices within the Customer Success profession and that would help us to develop their skills.
The feedback so far from my CS team has been great; everyone likes it and we have already obtained a lot of value from the program.”
Dinu Ionescu, VP Operations
“Practical CSM was recommended to me by multiple contacts within my Customer Success network. We did our due diligence in selecting a training platform, and the in-depth study, accompanying textbook, and the broad application of Customer Success beyond SaaS were clear winning factors for us.
Having completed all modules and final exams, I can now say that the program met and exceeded all of my expectations. I have thoroughly enjoyed the content ad I would not hesitate to recommend it to other CS leaders.”
Brittany Shaw, Director of Customer Success