Customer Success Training, Certification, & CPD Survey 2023

An in depth study into the current strengths, weaknesses, and requirements for training, certification and continuing professional development within the Customer Success Management profession.

HELP US TO HELP YOU​

Are you a Customer Success Leader who is responsible for a team of CSMs? If so, your opinion is needed! ​

We are asking CS leaders with management responsibilities to complete our short, simple survey form on their team’s training, certification, and CPD needs and desires.

Watch our video for more information, and then scroll down to access the survey form!

Practical Customer Success Management book by Rick Adams

10 CHANCES TO WIN

All qualifying survey respondents will automatically be entered into our BOOK GIVEAWAY for 10 signed hardback copies of CEO Rick Adams’ book.

No purchase is necessary to enter. If you wish to enter the giveaway without filling out the survey, please contact support@practicalcsm.com. By entering the giveaway, you agree to receive marketing emails from the sponsor. 

(note: to enter the prize draw you must be a CS team leader)​

It’s not about us, it’s about YOU and YOUR TEAM ​

  • It’s about your challenges and opportunities​
  • It’s about your strategies and initiatives​
  • It’s about your assets and resources​
  • It’s about your goals and targets​
  • It’s about your culture and preferred ways of doing things​

The better we understand you, the more we as a training company can help you to learn and reinforce the right CS best practices to help make you more productive, more effective and more confident in EVERYTHING you do​.

All we want you to do is answer a small number of questions about your team’s Customer Success training, certification and continuing professional development (CPD) requirements.​

It’s not about us, it’s about YOU and YOUR TEAM