Book Club
The Chief Customer Officer Playbook in Action: How to Have Better Goal Setting Discussions with your Manager
Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to have better goal setting discussions with your manager. He demonstrates that by following the tips he shares in his book, you can achieve more repeatable, predictable results for your company while accelerating the development of skills you need to grow faster in your career.
The Book Club Live Conversation was hosted by Gillian Taylor and Claire Volk – our Book Club Managers.
WATCH THE CONVERSATION REPLAY BELOW!
In this discussion, you will learn how to:
- Identify the skills and strategies that are most important for your own career growth as a customer success manager or customer-facing leader
- Connect these skills to the business outcomes that are expected from your team
- Effectively discuss these development goals and business outcomes with your manager
Develop and master the skills you need to be a successful CCO.
You will be able to accelerate your career growth, build your confidence, and deliver stronger, repeatable results by reading this playbook.
This book will enable you to:
- Understand the scope and expectations of a CCO
- Identify the skills you need to acquire along your career path
- Deliver repeatable, predictable results with confidence
- Gain advocates within your company and across your network
- Improve alignment between you and your executive leaders
“Rod’s playbook is going to be the future North Star for how CCOs operate.”
–Kellie Capote, Chief Customer Officer of Gainsight
“Rod has written a powerful playbook not only for CCOs, but for the entire executive team.”
–Michael Gospe, Customer Advisory Board Strategist and Co-Founder, Kickstart Alliance
