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You can download your FREE Chapter One of my book Practical Customer Success Management here.
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Latest Article
Important Skills for Customer Success Managers
Customer Success Managers need a diverse skill set to thrive in today’s fast-paced, customer-centric environments. This article outlines four core areas—personal effectiveness, communication and relationship-building, data-driven communication, and strategic thinking—that distinguish high-performing CSMs. It breaks down specific competencies such as time management, empathy, data storytelling, and customer advocacy, while also emphasizing the importance of adaptability and a growth mindset. Whether you're an aspiring CSM or a seasoned professional, this guide offers practical insights for developing the critical soft and strategic skills that drive long-term customer outcomes and career success.
Latest Podcast
Important Skills for Customer Success Managers
Customer Success Managers need a diverse skill set to thrive in today’s fast-paced, customer-centric environments. This article outlines four core areas—personal effectiveness, communication and relationship-building, data-driven communication, and strategic thinking—that distinguish high-performing CSMs. It breaks down specific competencies such as time management, empathy, data storytelling, and customer advocacy, while also emphasizing the importance of adaptability and a growth mindset. Whether you're an aspiring CSM or a seasoned professional, this guide offers practical insights for developing the critical soft and strategic skills that drive long-term customer outcomes and career success.
Latest Video
Important Skills for Customer Success Managers
Customer Success Managers need a diverse skill set to thrive in today’s fast-paced, customer-centric environments. This article outlines four core areas—personal effectiveness, communication and relationship-building, data-driven communication, and strategic thinking—that distinguish high-performing CSMs. It breaks down specific competencies such as time management, empathy, data storytelling, and customer advocacy, while also emphasizing the importance of adaptability and a growth mindset. Whether you're an aspiring CSM or a seasoned professional, this guide offers practical insights for developing the critical soft and strategic skills that drive long-term customer outcomes and career success.