Empower Your Customer Success Team
Equip your team with flexible, online Customer Success training through our Practical CSM Academy LMS, designed to meet the diverse needs of your organization:
★ Comprehensive Learning Paths:
Support teams with varying skill levels—from foundational knowledge for customer-facing roles to advanced strategies for high-ticket CS teams.
★ Unified Team Development:
Ensure consistency by bringing new hires, seasoned staff, and transitioning professionals to the same level of expertise.
★ Tailored to Your Goals:
Help your team master CS principles, terminology, and advanced practices.
All courses include CPD, Certification, and Team Reporting to track progress, improve performance, and prove the ROI of your training investment.
Curious about how we can help you?
Take a quick look at Practical CSM Academy for Teams.
What’s Included within the CCSMP Program?
Training Videos
Access over 100 multimedia lessons designed to support every learner’s journey. Each HD-quality video includes:
- Pausable, rewindable, and speed-adjustable playback.
- Engaging visuals such as diagrams, screenshots, and illustrations to reinforce learning.
Videos range from 5 to 15 minutes and can be revisited as needed. The platform tracks each student’s progress, automatically bookmarking where they left off. With a vast library of over 300 hours of CPD-accredited training content and a robust Certification program, your team has all the tools needed to succeed.
Tools and Templates
Another important aspect of the program is the access you’ll receive to a comprehensive suite of customer success tools and templates that will help to make you more productive whilst increasing the quality of your output.
These tools and templates are customizable to suit your own company’s specific needs, and their use is fully explained within the training program.
Quizzes and Case Study Exercises
At the end of every module there’s a 15 question, multi-choice style quiz to test your understanding, plus a detailed, case-study based exercise for you to try out your new knowledge and skills in a real world scenario.
This will give you not just the competence but also the confidence you need to actually get out there and use the techniques and skills you have been taught in front of your own customers.
Certification to Prove Your Capability
Our online exam covers both your theoretical understanding and your practical application of the knowledge and skills that are taught within the CCSMP training program.
Students who pass the exam are awarded the title of Certified Customer Success Management Professional or CCSMP and receive a digital certificate as proof of their achievement.
Access to Online Support
Finally, all our material is carefully developed to maximize learning and to ensure full comprehension of all the information contained within it.
However, if you do find yourself struggling to understand something you have unlimited access to our instructor team to ask as many questions as you like.
Look at our program in Action
Why Choose the Certified CSM Professional Program?
The Need for Customer Success Certification?
Walkthrough of the Certification Experience
Evaluate Your Team’s Training Efficiency
Take control of your team’s learning progress with the Practical CSM Team Reporting Tool. Designed for busy team leaders, this tool provides everything you need to ensure your team is on track—wherever you are.
Detailed Team Insights
Monitor your team’s activity with key metrics, including:
★ Badges Unlocked
★ Certification Progress and Completion
★ Login Sessions and Training Hours
★ Individual User Performance with Unique Certification IDs
Progress Visualization
Easily track and present training progress with clear charts and timelines that show unlocked badges and overall activity.
Customizable Activity Filters
Quickly filter team statistics by level, group, or name to zero in on specific data.
Automated CSV Reports
Export and download comprehensive team data in CSV format, ready to import into your internal training or HR tools—making reporting seamless and efficient.
Make it easier than ever to monitor, track, and showcase your team’s growth with our robust reporting features.
Progress Charts
Track and monitor the progress of your team
Easy to view and present data for all badges unlocked and team activity over time.
Activity Filter
Get all the important team statistics
★ Easily filter out users based on level, group, or name
★ Get each member’s certification results and dates of completion or failure
★ Export & download data in CSV format
Flexible Membership Options to Suit Your Team’s Needs
We understand that every team is unique and has diverse requirements.
That’s why we offer three membership levels tailored to different roles and responsibilities:
Want to explore which membership is right for your team? Try the Practical CSM Academy for free!
Fill out the form to get 2 weeks of access to the Certified CSM Professional program and CPD Library.
Try the Practical CSM Academy Free for 2 Weeks
Fill out the form to get 2 weeks of free access to:
- The Certified CSM Professional program with full certification access.
- The CPD library featuring over 300 hours of training content.
- Live Learning sessions to enhance your team’s skills.
Experience the training that transforms Customer Success teams.
Additional Resources
Enhance your understanding and plan your team’s success with these valuable resources:
Certification Syllabus 
Explore the full training modules and topics covered in the Certified CSM Professional program.
Certification Duration Calculator
Estimate the time it will take your team to complete the training and certification program.
Guide to Selecting the Right Training Strategy for Customer Success Management
Download this comprehensive PDF to tailor your training approach to your team’s specific needs.
PCSM Academy Overview
Get a quick overview of what the Practical CSM Academy offers and how it supports your team.
PCSM Catalogue
Browse the full product portfolio, including memberships, programs, and training resources.
Need more information or assistance? Talk to Sales or use the Talk to Us widget for immediate support.
Corporate Testimonials
Case Study & Testimonial from Intellishift
How to Drive Your Customer Success Team to Excel?
4 Ways to Improve a Customer Success Team
Have you noticed how your previous strategies stop working? Your team has started to fail to reach the demands of your company. Or you might have new employees that either lack Customer Success experience or encounters difficulty in the onboarding process. These are all usual challenges a Customer Success Team faces.
We solve those problems to drive our Customer Success Team to excel continuously. Here are four ways to improve your Customer Success Team:
Develop and Manage Team Culture
★ 1. Develop and Manage Team Culture
As each person thrives in vastly different environments, understanding each member’s needs to work efficiently is essential to increase productivity. Developing and managing a team culture provides an environment that each person can thrive and work together.
★ 2. Build a framework
Working within a team requires decisions that may be trivial and critical. Being able to follow a particular flow will increase the order of a team. Remember that a failure in planning is planning for loss. Ensure that there is a specific workflow to move forward the plan to achieve the Customer Success team’s goals.
★ 3. Collaborate
A team cannot exist with just one person. It is essential to understand how you can collaborate. Build a good working relationship with your team and work with them. Allow them to see your goals, permit participation, and acknowledge their ideas. There may be hidden gems that you can polish along the way.
★ 4. Allow Growth
Team members, especially new ones, require training to understand the company’s culture, workflow, and the job’s responsibilities. Moreover, Customer Success team members require updated information about current and upcoming strategies and trends. Training them would allow them to quickly acclimate to the job and develop a new plan of action that may drive better results.
Frequently Asked Questions
Questions need answers, and here are our answers to the most asked question about our program.
Support Hours are from 8:00 AM – 5:00 PM GMT, Monday to Friday.
If tickets are beyond the working hours, please expect a response in the following day except for weekends.